{"itms":[{"gallery":"
    <\/ol>
    <\/div>","productdetails":"Call Center Consulting<\/a>","desc":"

    Advisor for Contact Center Main Functions<\/strong><\/p>\r\n

      \r\n
    • Quality Assurance<\/li>\r\n
    • HR Activities<\/li>\r\n
    • Training Development<\/li>\r\n
    • Workforce Management<\/li>\r\n
    • CRM & Reporting Methodology<\/li>\r\n
    • Business Processes SLA & KPIs<\/li>\r\n<\/ul>\r\n

      Planning<\/strong><\/p>\r\n

        \r\n
      • Contact Center Assessment and Plan<\/li>\r\n
      • Technology Assessment and Plan<\/li>\r\n
      • Business Requirements and High Level Design<\/li>\r\n
      • Multi-channel Customer Contact Strategy<\/li>\r\n
      • Metrics Strategy<\/li>\r\n
      • Outsourcing Strategy<\/li>\r\n
      • Business Continuity\/Disaster Recovery Planning<\/li>\r\n
      • Business Cases and Financial Analyses<\/li>\r\n<\/ul>\r\n

        Executing<\/strong><\/p>\r\n

          \r\n
        • Contact Center Design<\/li>\r\n
        • Implementation<\/li>\r\n
        • Technology Selection<\/li>\r\n
        • Technology Design<\/li>\r\n
        • Process Design<\/li>\r\n
        • Organizational Design<\/li>\r\n
        • Change Management<\/li>\r\n<\/ul>\r\n

          Educating<\/strong><\/p>\r\n

            \r\n
          • Speaking Engagements<\/li>\r\n
          • Customized Training<\/li>\r\n
          • Writing Services<\/li>\r\n<\/ul>\r\n

            Analyzing<\/strong><\/p>\r\n

              \r\n
            • Technology Expertise<\/li>\r\n
            • Operations Expertise<\/li>\r\n
            • Assessments<\/li>\r\n<\/ul><\/div>"}]}